Terms of Service
Last updated: November 11, 2026
1. The Store and These Terms
These Terms of Service apply to use of the Kemzilo storefront at kemzilo.com and purchases submitted through it. The operating company identified for the storefront is Guangzhou Chuanquhui Trading Co., Ltd.. In these Terms, “we,” “us,” and “our” refer to the operating company, and “you” means a visitor or customer.
By placing an order, you agree to these Terms to the extent enforceable under applicable law. The Shipping Policy, Return & Refund Policy, and Privacy Policy provide information on the matters they address. No provision of these Terms excludes or reduces rights that consumer law makes mandatory.
2. Minimum Age and Legal Capacity
Customers must be at least 18 years old and have the legal capacity to enter into a binding contract. By placing an order or registering for an available customer account, you confirm that you meet these requirements. If you purchase for another person or organization, you must also have appropriate authorization. Transactions that do not satisfy lawful eligibility requirements may be refused or cancelled, with any required repayment handled in accordance with law.
3. Accounts, Accuracy, and Security
If account services are available, safeguard your credentials and notify us of suspected unauthorized activity. Provide accurate order, payment, and shipping information. You must not impersonate another person, make fraudulent transactions, introduce harmful software, circumvent security controls, or otherwise misuse the website. We may take proportionate measures to protect customers and the store from abuse.
4. Descriptions and Merchandise Availability
Product pages can include images, measurements, color choices, features, and variations. Please review the details relevant to the item you select, especially where fit or compatibility matters. Display settings may affect how colors appear. Inventory and information may change, and material errors may be corrected. If an unavailable item or substantial listing error affects your purchase, we will explain your options. Legal remedies for faulty or misdescribed goods remain available.
5. Submitting and Accepting Orders
An order placed through checkout is an offer to buy the selected items under the transaction conditions shown there. An automated acknowledgement confirms that an order request was received; it does not necessarily mean final acceptance. We may reject or cancel an order for a legitimate reason, including a failed payment, stock shortage, material pricing error, suspected fraud, or inability to fulfill lawfully. Where a payment must be repaid because an order is not fulfilled, we will do so as required by law.
6. Prices, Payments, and Import Charges
The purchase process displays the amount charged by the store, including applicable delivery charges and taxes collected by the store, before you authorize payment. Payment methods depend on what is offered at checkout. International orders may incur import duties, local taxes, or customs clearance charges that were not collected at checkout. Liability for these amounts follows the transaction disclosures and applicable law.
7. Preparation, Shipping, and Promotions
The ordinary order-processing estimate is 1–3 business days after successful payment confirmation. Estimated carrier transit after dispatch is 7–15 business days. These are separate stages; neither establishes a guaranteed delivery date. A destination can receive an order only when an eligible delivery method is presented at checkout. Shipping charges are the amounts shown there. Free shipping applies only where an eligible free-shipping service or promotion is shown for that transaction; no universal order-value threshold is guaranteed under these Terms.
8. Changes, Cancellations, and Returns
Email service@kemzilo.com promptly to request an order correction or cancellation. We will make reasonable efforts to assist before dispatch, but cannot guarantee changes once fulfillment progresses. An eligible voluntary return may be requested within 30 calendar days after delivery. Refunds that are approved are ordinarily initiated within 10 business days after approval, subject to any shorter mandatory deadline. Bank posting times may differ. The Return & Refund Policy explains eligibility, shipping-cost responsibility, and alternative remedies for nonconforming goods.
9. Site Content and Third-Party Services
Original site text, photographs, graphics, and design elements may be protected by intellectual property law. Personal browsing and ordinary shopping are permitted, but commercial reproduction requires authorization or another lawful basis. Third-party trademarks remain the property of their owners. Shopify and independent payment, technical, and delivery organizations may assist with store services and apply their own relevant terms; their involvement does not remove seller obligations imposed by law.
10. Availability and Liability
Technical maintenance, network incidents, carrier disruption, and circumstances outside reasonable control can affect store access and fulfillment. Any exclusion or limitation of liability operates only to the extent the law permits. These Terms do not exclude mandatory guarantees, remedies, or liability that applicable law prohibits us from excluding.
11. Governing Law and Jurisdiction
To the extent a choice of law is valid, these Terms and contractual disputes concerning purchases through Kemzilo are governed by the laws of the People's Republic of China. Subject to mandatory consumer-protection and jurisdiction rules, proceedings may be brought on a non-exclusive basis before the competent People's Courts having jurisdiction in Zengcheng District, Guangzhou, Guangdong Province, People's Republic of China. This clause does not prevent a consumer from taking proceedings before another court or authority where mandatory applicable law confers that right, including consumer protections in the consumer's place of residence.
12. Complaints and Revisions
Please send order concerns to service@kemzilo.com. We may update these Terms if services or legal requirements change, publishing the revised version and providing additional notice where required. Contacting customer support does not restrict statutory claims or other remedies available to you.
Business and Contact Information
- Operating Company: Guangzhou Chuanquhui Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91440118MAK940WA9B
- Company Address: Room K146, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province, People's Republic of China
- Support Email: service@kemzilo.com
- Contact Phone: +86 17038692475
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
- Store: kemzilo.com