Privacy Policy
Last updated: November 11, 2026
A Closer Look at the Information Behind an Order
The information involved in shopping online changes as a visitor moves from viewing an item to buying it and, sometimes, requesting help afterward. Kemzilo explains those moments separately because a browsing session, a payment, a delivery, and a customer service conversation do not all require the same details. This Privacy Policy describes information associated with those activities, the reasons it may be used, and the choices available to individuals.
This notice covers the Kemzilo storefront at kemzilo.com and related customer communications. Guangzhou Chuanquhui Trading Co., Ltd. is the operating company responsible for personal information it processes for the store. Some payment, commerce, and delivery services may separately determine how they handle information under applicable law.
1. Minimum Age and Legal Capacity
The store's purchasing and account services are intended only for people who are at least 18 years old and have the legal capacity to enter into binding contracts. When you create an available customer account, submit personal information for a purchase, or place an order, you confirm that you are 18 or older and legally capable of the transaction.
We do not knowingly solicit personal information from people under 18 for purchases, accounts, or promotional subscriptions. If we learn that information has been collected from a person under 18 where removal is required, we will take appropriate steps to delete it, subject to legal retention obligations. A parent or guardian may raise a concern at service@kemzilo.com.
2. Information Associated With Visiting and Searching
Opening a page may generate device and network details such as an IP address, approximate region inferred from network information, browser type, operating system, language, referral information, access time, and session identifiers. Searches, product views, and cart selections may also create interaction records. Essential uses include loading pages, keeping cart functions available, detecting errors, and helping secure the service.
Optional measurement or advertising-related collection, where used, is distinct from the technologies needed for core shopping functionality and remains subject to applicable privacy requirements.
3. Information You Deliberately Give Us
When you contact support, subscribe to emails, or use an available customer account, information may include your name, email address, telephone number, preferences, messages, account details, and attachments you choose to send. A support conversation might include an order reference and photographs of a damaged product. We use the information relevant to the question to respond, check the correct order, and document a resolution. Reasonable identity checks may be required before sensitive records are disclosed.
Do not send complete payment-card numbers, card security codes, or passwords in support emails.
4. What Is Needed for Checkout and Delivery
An order can require a name, contact details, billing and delivery addresses, items and variations selected, quantities, price, payment-status records, an order reference, tracking information, and any later return or refund records. These details help us confirm payment, process the purchase, arrange delivery, provide transaction communications, investigate problems, and meet relevant accounting or consumer-law obligations.
The payment service selected during checkout may independently process the financial credentials needed to authorize the transaction. We may receive transaction status or reference information rather than complete card credentials. Payment organizations may have their own privacy notices and legal responsibilities.
5. Why We Process Personal Information
The purposes depend on the activity: keeping the storefront operational; enabling carts and checkout; fulfilling orders and sending necessary delivery updates; handling refunds and complaints; preventing fraud and protecting security; maintaining records required for taxes, accounting, and legal claims; and, where applicable, providing communications a person has requested. Where enabled and permitted, measurement or advertising-related processing may be used separately from basic order fulfillment.
Providing an address for delivery is not, by itself, consent to unrelated promotional email or non-essential advertising tracking.
6. Legal Grounds Where Required
Where a privacy law requires a lawful basis, processing may be necessary to perform a purchase agreement, meet legal obligations, or pursue proportionate legitimate interests such as fraud prevention and service security where permitted. Consent may be required for certain marketing communications and optional cookies. If an activity relies on consent, it may be withdrawn for future processing, without invalidating earlier lawful activity or overriding other legal retention duties.
7. Shopify, Carriers, and Other Recipients
Kemzilo uses Shopify commerce infrastructure to support its storefront. Depending on the platform functions active, Shopify may process information associated with sessions, carts, checkout, customer accounts, and order administration. Shopify may also have separate legal responsibilities for certain processing activities under its own notices.
Other recipients may include payment organizations; shipping carriers and fulfillment providers that need recipient and delivery details; technical services supporting security, site operations, or communications; and optional analytics or advertising providers where enabled. Such organizations may act under our instructions or as independent parties. Personal information may also be disclosed where a valid legal request, a fraud investigation, protection of rights or safety, or a lawful business transaction makes disclosure appropriate and legally permitted.
8. Cookies and Browsing Preferences
Cookies and similar tools may remember cart contents, protect sessions, maintain preferences, and support essential checkout functions. Other technologies, if enabled, may help measure site usage or support advertising. Browser controls can block many cookies, although some core website features may no longer work if necessary storage is disabled. Any legally required consent or opt-out controls apply to non-essential processing.
9. Marketing and Advertising Choices
If you request promotional email, we may use your email address and subscription preferences to administer those messages. You may withdraw from promotional communications using any available unsubscribe option or by emailing service@kemzilo.com. Necessary order and customer service messages can still be sent where relevant.
Depending on your residence and how the store's services are used, privacy law may allow you to opt out of qualifying personal-information sale, sharing, or targeted advertising. Send relevant requests to service@kemzilo.com. Any applicable browser-level privacy preference, including a recognized Global Privacy Control signal, is subject to the handling required by law. An advertising opt-out does not generally stop information use necessary for checkout, fraud prevention, or legal compliance.
10. International Processing
Online commerce may involve technology, payment, and delivery organizations located in different countries. Personal information may therefore be processed or accessed outside the jurisdiction where you live. Where applicable laws require transfer safeguards, appropriate contractual or other recognized legal measures apply. Mandatory rights remain available regardless of the processing location.
11. How Long Information Is Kept
Retention varies by purpose. Purchase and payment records may need to be held for taxes, accounting, disputes, chargebacks, and consumer rights. Customer messages may be kept while an inquiry is resolved and for reasonable follow-up. Technical records may be retained to investigate security problems. Marketing preferences can be kept as necessary to administer subscriptions and respect opt-outs. When lawful reasons for keeping information expire, it is deleted, de-identified, or otherwise handled as law requires.
12. Security and Account Responsibility
Reasonable organizational and technical precautions are used to reduce risks of unauthorized access, misuse, alteration, or loss. External service providers may maintain their own protections for data they handle. No internet service can guarantee absolute security. Keep account credentials confidential and avoid providing sensitive payment data in ordinary emails.
13. Rights You May Have
Depending on applicable law, you may request access, correction, deletion, a portable copy of certain information, restriction of or objection to processing, withdrawal of consent, or an opt-out of qualifying advertising-related activity. Some jurisdictions also provide rights to appeal particular decisions or complain to a regulator. Lawful exceptions, mandatory recordkeeping, and proportionate identity verification may apply. We do not unlawfully discriminate against individuals for exercising protected privacy rights.
14. Making a Privacy Request
Email service@kemzilo.com with a description of the information or right concerned. Provide enough detail to locate the relevant records, without sending unnecessary sensitive information. We may request reasonable verification and will respond within deadlines required by applicable law, including explaining any appeal procedure where necessary.
15. Independent Websites and Changes
Independent third-party websites, if linked from the store, follow their own privacy practices. We may update this notice to reflect legal, technical, or operational changes, with additional notice or consent where required. The last-updated date identifies the version shown above.
Business and Contact Information
Operating Company: Guangzhou Chuanquhui Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK940WA9B
Company Address: Room K146, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@kemzilo.com
Contact Phone: +86 17038692475
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Store: kemzilo.com