Shipping Policy
Last updated: November 11, 2026
- Delivery Has Two Stages
Kemzilo distinguishes preparation before dispatch from the time a package travels with a carrier. Following successful payment confirmation, the ordinary processing estimate is 1–3 business days. Estimated carrier transit is a further 7–15 business days after dispatch. The periods are separate; they are not a guarantee that a parcel will arrive on a particular date.
Business days generally exclude weekends and applicable public holidays. Payment verification, inventory issues, incomplete addresses, customs inspections, and local carrier disruptions may affect the overall timeline. Mandatory rights relating to delivery remain in force. - Preparing Your Order
Processing may include checking the selected products and delivery details, confirming payment status, preparing merchandise, and arranging carrier handover. If an issue requires important clarification, we may contact you using the order details provided at checkout. - Countries and Regions: Availability Reference
Available destinations are determined by the shipping methods offered for your selected items and address during checkout. The countries in the following reference are examples of locations for which customers may check eligibility, not a representation that a delivery service is currently enabled for every country or product. The general estimate applies only where an eligible standard method is offered and no different estimate is provided during the transaction.
RegionDestination examplesGeneral transit estimate if offeredNorth AmericaUnited States, Canada7–15 business days after dispatchUnited KingdomUnited Kingdom7–15 business days after dispatchContinental EuropeGermany, France, Spain, Italy7–15 business days after dispatchOceaniaAustralia, New Zealand7–15 business days after dispatchOther regionsOnly destinations for which checkout offers deliveryEstimate displayed for the eligible service
A country included in this table is not automatically a shipping destination. If checkout does not display a delivery method for the order and address, that destination is not available for the transaction. Product-specific limitations may also apply. Order processing time is additional to transit time.
4.Shipping Charges and the Free-Shipping Threshold
Standard shipping rate: The delivery fee payable by the customer is shown at checkout after the address, products, and available shipping method are taken into account. Rates can differ by destination, package characteristics, and shipping service.
Free shipping: Our standard free shipping threshold is $59 in the corresponding checkout currency. Orders that meet or exceed this threshold and ship to eligible destinations qualify for free shipping. Additional limited-time promotions may have separate eligibility rules, including different minimum order values, eligible destinations and validity periods. The free shipping option shown at checkout is the final applicable rule for your transaction.
Orders not eligible for free shipping: The actual shipping amount displayed before payment applies. No general claim of worldwide free delivery or an unadvertised fixed-rate charge is made.
5.Tracking and More Than One Parcel
Where available, tracking information is shared using the contact details associated with the order. Carrier scans may not appear immediately and can pause while a parcel travels between facilities. An order may be sent in more than one parcel. Any shipping charges collected must remain consistent with those disclosed at checkout.
6.Customs and Import Taxes
International shipments may be examined by customs authorities and may attract import duties, taxes, or clearance charges. Whether any such amounts are collected by the store is determined by the transaction disclosures and destination rules. Charges not prepaid may be collected from the recipient where legally applicable. Customs procedures can increase delivery time.
7.Address Problems and Delivery Exceptions
Check the recipient name, street, unit, postal code, and telephone details before ordering. For an error or urgent correction, contact service@kemzilo.com as soon as possible. We will try to assist, but redirecting a dispatched parcel may not be possible.
If delivery is unusually late, tracking suggests loss, or an item arrives damaged or incorrectly supplied, provide the order number and relevant tracking details or photographs. We will review the information and arrange the appropriate solution, including replacement or repayment where required by law. This policy does not displace mandatory rights for non-delivery.
8.Return Location
The registered company address below identifies the business and is not necessarily the shipping warehouse or a return receiving location. Obtain the authorized return address from customer support before sending merchandise back.
Business and Contact Information
Operating Company: Guangzhou Chuanquhui Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK940WA9B
Company Address: Room K146, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province, People's Republic of China
Support Email: service@kemzilo.com
Contact Phone: +86 17038692475
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Store: kemzilo.com