About Us
Last updated: November 11, 2026
Kemzilo is an online retail brand operated by Guangzhou Chuanquhui Trading Co., Ltd. Our goal is to give shoppers understandable product information, clear terms at checkout, and a practical way to ask questions when an order requires attention.
Shopping With Information, Not Guesswork
Each product should be evaluated by its individual listing. We encourage customers to examine dimensions, selected options, specifications, and suitability before buying. What matters for one item may be different from what matters for another, and a short description cannot replace a careful review of the details.
From Checkout to Delivery
Before payment, customers can review the shipping services and charges available for their address and order. Preparation begins after successful payment confirmation, while the carrier transit estimate starts after dispatch. Our Shipping Policy explains those stages and how eligibility for any free-shipping offer is determined.
When a Purchase Needs Attention
A request to change an order, locate a package, or return an item can be addressed through customer support. Our Return & Refund Policy distinguishes an eligible change-of-mind request from an item that is defective, damaged, or incorrectly supplied, and explains the relevant shipping-cost responsibility. An order number and helpful details make it easier to identify the purchase involved.
Business Identification and Support
We provide the operating company's details and customer support channels below so that visitors can identify the business associated with Kemzilo and know where to address concerns. The company address is a registered business address, not automatically a warehouse, retail showroom, or return receiving location. For returns, customers should obtain an authorized destination from customer service before posting an item.
Thank you for exploring Kemzilo.
Business and Contact Information
Operating Company: Guangzhou Chuanquhui Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK940WA9B
Company Address: Room K146, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@kemzilo.com
Contact Phone: +86 17038692475
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Store: kemzilo.com